p o l i c i e s

Processing Time

Most pieces are made to order. After placing an order, please check your email regularly for emails from ARD to ensure a smooth transaction, especially for custom orders. Please be as descriptive as possible in the notes section to ensure a timely preparation and creation of your one of a kind piece.

Current processing time: 1-3 weeks

Feel free to contact me with any questions before placing an order. 

Proofs

Digital proofs will be emailed after payment. Please allow 1-3 business days for the proof email. Timely approval of proof is required. 

Actual lettering on the ornament, doormat, or wood sign may differ slightly from the digital proof because of the nature of the medium used or the composition of the object being lettered on. 

Bulk Ordering

Bulk orders are currently available for doormats. Order minimum: 5 doormats. Please contact me for more info on ordering multiple doormats.

Shipping

Once a product is shipped, Audacious Reign Designs is not responsible for USPS delay, theft, damage by the carrier, etc.

I ship through USPS, and an email will be sent to you with your tracking number. If your package is lost, you will need to contact USPS/file a claim with them. 

Please check your address, if an item is shipped back because of a wrong address, purchaser will need pay for shipping again.

With standard shipping, you can expect your order to be delivered within 2-6 business days.

Local Pickups

Free local pickups are available to customers within the Birmingham, AL, area. Please select "LOCAL BHAM PICKUP" at checkout.

I do not accept return, exchanges, or cancellations.

But please contact me if you have any problems with your order.

If a jewelry piece (waistbeads, anklets, and earrings) arrives damaged or breaks within 7 days of delivery, I will replace it for free. 

Photo of damaged jewelry must be emailed to audaciouslycreatedbyraina@gmail.com

I typically have quite a few orders, so if you need an order out sooner, you need to contact me with a request ASAP.

Thank you again for choosing to shop with me. You are so appreciated. God Bless!

**policies were last updated on 7/5/2020 by Audacious Reign Designs LLC**

 

 

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